Viewers are free.You pay for the people who write the processes.
Start free with up to 3 creators and 15 processes. Upgrade to Business when you need unlimited processes, teams, transitions, and admin controls. Viewers never count as paid seats.
Preserve
Document how work gets done before the knowledge walks out the door.
Transfer
Transfer ownership when people change roles, leave, or come back from leave.
Find
Search the process library by title, owner, department, team, or job title in seconds.
Standardize
Everyone works from the same documented way, regardless of who's in the seat.
Not sure what this is worth to your team?
Estimate what searching, onboarding, and coverage gaps cost you today.
Free
For individuals and small teams getting started.
Start FreeUp to 3 creators · 15 processes
Business
For teams documenting, sharing, and transferring how work gets done.
Start Business · 1 seatEditor seats
Prepay seats for Owners, Admins, and Editors you plan to invite. Viewers stay free.
Only pay for employees who document knowledge.
Most employees only need to search and view operational knowledge. ExactlyHow allows unlimited viewers so organizations only pay for employees creating and maintaining documentation.
Compare Features
| Features | Free | Business |
|---|---|---|
| Processes | Up to 15 | Unlimited |
| Billable creator seats | Up to 3 | Scale & prepay seats |
| Viewers | Unlimited (Free) | Unlimited (Free) |
| Sequential Process Builder | ||
| Structured Step Editor | ||
| Role-Based Attribution | ||
| Process Duplication | ||
| File & Screenshot Attachments | ||
| Comments | ||
| Basic Search | ||
| Permissions | Owner, Editor & Viewer | Plus Admin add-on |
| Process Transitions | — | |
| Create Teams | — | |
| Export PDF | — | |
| Audit Logs | — | |
| Data Retention | — | |
| Authenticator-app MFA | — | Coming soon |
| Sessions Control | — | |
| Custom Branding | — |
Free Features
Business Features
What happens after you sign up
Create Organization
Invite Team
Document First Process
Search Process Library
Share Knowledge
Transfer Ownership
Work Keeps Going
Frequently Asked Questions
Who counts as a paid Editor?
A paid user is anyone who creates, edits, or maintains processes — including Owners and Admins. You only pay for these seats. Viewers are free.
Why are Viewers free?
We believe knowledge should be accessible. Most employees only need to search and view processes, so we do not charge for them.
What plans do you offer?
ExactlyHow currently offers Free and Business. Free includes up to 3 creators/editors and 15 processes. Business is $19 per billable seat per month ($15/mo billed yearly) with unlimited processes and advanced team features. Owners, Admins, and Editors are billable; Viewers are free.
Can I upgrade later?
Yes. You can upgrade from Free to Business at any time from Settings & Billing.
Can I switch between monthly and annual billing?
Yes. You can switch to annual billing at any point to save 21%.
The how-to should reach the whole team.Not only the people who wrote it.
Creators document how the work is done. Everyone else can look it up without counting as a paid seat.
Read the Trust Center