Privacy, Legal &Compliance
Transparency is essential to building trust. Here you'll find information about how ExactlyHow approaches privacy, security, compliance and the responsible handling of customer data.
Legal Center
Core documentation governing the use of ExactlyHow.
Privacy Principles
Customer Data Ownership
Customers retain ownership of their operational knowledge and uploaded content.
Transparency
Clearly communicate privacy practices and policy updates.
Security
Protect organizational knowledge using layered security controls.
Minimal Data Collection
Collect only information necessary to provide and improve the service.
Responsible Data Handling
Handle customer information responsibly throughout its lifecycle.
Data Requests
Request Data Export
Signed in? Download your personal data yourself from Profile. Otherwise ask us to export it.
Request Account Deletion
Signed in? Delete your account yourself from Profile. Otherwise ask us to delete your account and associated data.
Privacy Inquiry
Questions about our privacy practices and data handling.
Legal Inquiry
Legal questions, procurement, and contract reviews.
Subprocessors
View Trust Center| Provider | Purpose | Region | Status |
|---|---|---|---|
| Supabase | Database & authentication | United States | Active |
| Cloudflare | Hosting, CDN & security | United States / edge | Active |
| Stripe | Subscription billing, including Apple Pay and Google Pay. Card data stays at Stripe. | United States | Active |
| Resend | Transactional email | United States | Active |
| Sentry | Error monitoring and masked session replay | United States | Active |
| Optional Google sign-in (OAuth) and our support and legal inbox | United States | Active | |
| Microsoft | Optional Microsoft sign-in (OAuth) | United States | Active |
Need additional information?
Our team can assist with privacy inquiries, legal requests, and procurement documentation.