Transparency is essential to building trust. Here you'll find information about how ExactlyHow approaches privacy, security, compliance and the responsible handling of customer data.
Core documentation governing the use of ExactlyHow.
Customers retain ownership of their operational knowledge and uploaded content.
Clearly communicate privacy practices and policy updates.
Protect organizational knowledge using layered security controls.
Collect only information necessary to provide and improve the service.
Handle customer information responsibly throughout its lifecycle.
Export your organizational data in standard formats.
Permanently delete your organization and associated data.
Questions regarding our privacy practices and data handling.
General legal questions, procurement, and contract reviews.
| Provider | Purpose | Region | Status |
|---|---|---|---|
| Supabase | Database & Authentication | United States | Active |
| Cloudflare | Hosting / CDN / Security | Global (Edge) | Active |
| GitHub | Source Code | United States | Active |
| Resend | Transactional Email | United States | Active |
ExactlyHow publishes material policy changes to help customers stay informed.
Added the latest penetration testing summary and SOC 2 progress report.
Clarified data retention periods and user deletion workflows.
Introduced updated terms reflecting new Enterprise Service Level Agreements (SLAs).
Detailed our usage of essential session cookies for authentication.
Our team can assist with privacy inquiries, legal requests, and procurement documentation.