1. Permitted Uses
ExactlyHow is for documenting how work is done, finding that information in a process library, and transferring ownership when people change. Use the Services only for lawful business operations of your organization.
2. Prohibited Uses
You may not use the Services, or help anyone else use them, in a way that is illegal, harmful, or that we reasonably believe threatens the platform, other customers, or the public. The sections below are examples, not a complete list.
3. Illegal Activities
You may not use the Services in violation of applicable law or regulation, including export controls and privacy laws that apply to content you upload.
4. Malware
You may not upload, store, or transmit viruses, worms, trojans, or other harmful code, including in process attachments.
5. Reverse Engineering
You may not reverse engineer, decompile, or attempt to extract source code, models, or non-public APIs except to the limited extent a law forbids this restriction.
6. Spam
You may not use the Services to send unsolicited bulk messages. Do not invite people to a workspace without a legitimate business reason.
7. Credential Sharing
Do not share passwords, session tokens, or accounts to avoid seat limits. Each person who uses the Services must have their own user account.
8. Unauthorized Security Testing
Do not run penetration tests, vulnerability scans, or load tests against the Services without our prior written permission.
9. Intellectual Property Violations
Do not upload processes, attachments, or comments that you do not have the right to store or share.
10. Harassment
Do not use comments or other collaboration features to harass, threaten, or intimidate anyone.
11. Hate Content
Do not store or transmit content that promotes violence or unlawful discrimination against people based on protected characteristics.
12. Fraud
Do not impersonate others, misrepresent your affiliation, or use the Services for phishing or other fraud.
13. Abuse
Do not interfere with the integrity, performance, or availability of the Services or other customers' workspaces.
14. Excessive Automated Activity
Do not use bots, scrapers, or scripts that place an unreasonable load on the Services or extract data outside normal product use.
15. Automated Access
ExactlyHow does not currently offer a public API. You may not probe, scrape, or automate unpublished interfaces, circumvent access controls, or extract data except through features we provide in the product (such as plan-permitted export).
16. Customer Responsibilities
Organizations are responsible for their users' compliance with this policy and for the content stored in their workspace. We do not assume a duty to monitor Customer Content.
17. Reporting Abuse
Report suspected violations to exactlyhowsaas@gmail.com.
18. Violations
We may investigate suspected violations but are not obligated to monitor the Services or Customer Content.
19. Enforcement
We may remove content, suspend access, or terminate accounts if we reasonably believe a violation threatens the platform, other customers, or the public. We will give notice when it is practical and lawful to do so.
20. Appeals
If your account was suspended or terminated and you believe that was a mistake, email exactlyhowsaas@gmail.com and we will review the decision.
21. Contact
Questions about this policy: exactlyhowsaas@gmail.com.