1. Introduction
This Cookie Policy explains how ExactlyHow ("we", "us", or "our") uses cookies and similar technologies to recognize you when you visit our website (exactlyhow.io) and use our Operational Knowledge Platform. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
2. What Cookies Are
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.
3. Essential Cookies
These cookies are strictly necessary to provide you with services available through our website and to use some of its features. Because these cookies are strictly necessary to deliver the Services, you cannot refuse them without impacting how our website functions.
4. Authentication Cookies
We use authentication cookies to verify your account and determine when you're logged in. This allows us to protect your Organization Workspace, ensure Role-Based Permissions are respected, and prevent unauthorized access to your Operational Knowledge.
5. Security Cookies
Security cookies help us identify and prevent security risks. We use these cookies to authenticate users, protect user data from unauthorized parties, and detect fraudulent activity across the platform.
6. Analytics Cookies
These cookies collect information that is used either in aggregate form to help us understand how our platform is being used or how effective our marketing campaigns are, or to help us customize our application for you in order to enhance your experience.
7. Preference Cookies
Preference cookies enable the application to remember information that changes the way the service behaves or looks, such as your preferred language, time zone, or the region that you are in.
8. Third Party Cookies
In some special cases, we also use cookies provided by trusted third parties (Subprocessors). For example, we use third-party analytics to understand how users engage with the Process Library and search functionalities to improve the product.
9. Cookie Retention
The length of time a cookie will stay on your browsing device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted.
10. Browser Controls
You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our platform may be restricted.
11. Consent Management
We utilize a consent management tool that allows users from specific jurisdictions (such as the EEA) to manage their cookie preferences dynamically upon their first visit to the website.
12. Do Not Track
Some Internet browsers include the ability to transmit "Do Not Track" signals. Since uniform standards for "Do Not Track" signals have not been adopted, our websites do not currently process or respond to "Do Not Track" signals.
13. Updates
We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed.